Massachusetts Dept of Public Utilities regulates Massachusetts IntraState Household Goods Moving.
Massachusetts Moving and Storage Rules and Regulations
The Massachusetts Dept of Public Utilities regulates household moves. The mover must publish their tariff with the Department of Public Utilities. The tariff outlines all of the services and charges for the movers, and the Massachusetts Dept of Public Utilities holds all movers in the state of Massachusetts responsible for following by their published rates, policies, and procedures as set forth by the MDPU.
Movers can charge hourly or by weight and distance depending on what they have in their tariff. Moving companies must have MA # for local moves, and if they are renting vehicles they must have a proper vehicle permit.
One important thing to remember is that you make sure your local mover carries workers compensation insurance and the proper licensing on equipment and vehicles.
STORAGE:
Massachusetts Department of Public Safety, Public Warehousing Division requires all Public Storage units to be licensed and bonded. For any questions on a storage unit and licensing, you may contact:
Commonwealth of Massachusetts Dept of Public Safety Public Warehousing Divsion 617-727-3200 ext 25262 www.mass.govTo check and see if a company is licensed and insured, or to find out more about tariffs, or complaints you may contact:
Massachusetts Department of Public Utilities
Transportation Oversight Division
1 South Station
Boston MA 02110
617-305-3559
www.mass.gov/dpu/transportation
Massachusetts Movers Association
1 Robert Toner Blvd.
N. Attleboro, MA 02763
508-699-0023
www.massmovers.org
Massachusetts State Police
Commercial Vehicle Enforcement Section
906 Elm St.
Concord MA 01742
978-369-1005
www.mass.gov/msp
Natick, MA 01760-3767 508-652-4800
800-4-BBB-811 http://search.bbb.org/search.html (Reliability Report)
INTERSTATE MOVES:
For any questions on interstate moves, and finding a licensed mover, you may contact the:
Federal Motor Carrier Safety Administration www.fmcsa.dot.gov 1200 New Jersey Avenue SE Washington, DC 20590 1-800-832-5660Protect Your Move (Federal Motor Carrier Safety Administration) www.protectyourmove.gov US Department of Transportation www.dot.gov 1200 New Jersey Avenue SE Washington, DC 20590 1-800-877-8339 1-866-377-8642
American Moving & Storage Association www.moving.org 1611 Duke Street Alexandria, VA 22314 1-800-849-2672
The following is a list of related moving contacts:
Attorney General of Massachusetts 100 Cambridge StreetBoston, MA 02114
Phone: (617) 727-2200 www.mass.gov State Offices Office of Consumer Affairs and Business Regulation
10 Park Plaza, Suite 5170
Boston, MA 02116
617-973-8700 (General Information)
617-973-8787 (Consumer Hotline)
www.mass.gov/Consumer Regional Offices Office of the Attorney General
Southern Massachusetts Division
105 William Street, 1st floor
New Bedford, MA 02740
508-990-9700
Fax: 508-990-8686
www.mass.gov/ago Office of the Attorney General
Western Massachusetts Division
1350 Main Street, 4th Floor
Springfield, MA 01103
413-784-1240
www.mass.gov/ago Office of the Attorney General
Central Massachusetts Division
One Exchange Place
Worcester, MA 01608
508-792-7600
Fax: 508-795-1991
www.mass.gov/ago County Offices Norfolk District Attorney’s Office
Consumer Protection Division
45 Shawmut Road
Canton, MA 02021
781-830-4800
www.mass.gov/da/norfolk Franklin County
Northwestern District Attorney’s Office
13 Conway Street
Greenfield, MA 01301
413-774-3186
Fax: 413-773-3278 Hampshire County
North Western District Attorney’s Office
One Gleason Plaza
Northampton, MA 01060
413-586-9225
Fax: 413-584-3635
Berkshire County Consumer Advocates, Inc.
150 North St., Room 34
Pittsfield, MA 01201
413-443-9128
E-mail: berkshire.advocates@yahoo.com Consumer Council of Worcester County
484 Main St., 2nd Floor
Worcester, MA 01608-1690
508-754-1176
Fax: 508-754-0203
www.wcac.net City Offices City of Boston Consumer Affairs & Licensing
Room 817
1 City Hall Plaza
Boston, MA 02201
617-635-3834
www.cityofboston.gov/consumeraffairs Mass PIRG Consumer Action Center
44 Winter St. 4th Floor
Boston, MA 02108
781-335-0280
www.masspirg.org Cambridge Consumers’ Council
831 Massachusetts Ave.
Cambridge, MA 02139
617-349-6150
Greater Fall River/New Bedford residents contact:
One Government Center
Fall River, MA 02722
508-324-2672
Fax: 508-324-2626
www.ago.state.ma.us Consumer Protection Program
Haverhill Community Action, Inc.
145 Essex Street
Haverhill, MA 01832
978-373-1971
www.ago.state.ma.us Cape Cod residents contact:
Consumer Assistance Council, Inc.
149 Main St.
Hyannis, MA 02601
508-771-0700
Toll free: 1-800-867-0701 (MA)
www.consumercouncil.com Consumer Protection Program
Greater Lawrence Community Action Council, Inc.
305 Essex St.
Lawrence, MA 01840
978-681-4990
www.glcac.org Middlesex Community College Law Center
33 Kearney Square
Lowell, MA 01852-1987
978-656-3342
www.middlesex.mass.edu/lawcenter Medford Consumer Advisory Commission
90 Main St.
Medford, MA 02155
781-393-2460
www.ago.state.ma.us Consumer Assistance Office – Metro West, Inc.
209 West Central St.
Natick, MA 01760
508-651-8812
www.consumermetrowest.org Newton-Brookline Consumer Office
Newton City Hall
1000 Commonwealth Ave.
Newton Centre, MA 02459
617-796-1292
www.ci.newton.ma.us South Shore Community Action Council, Inc.
265 South Meadow Rd.
Plymouth, MA 02360
508-747-7575 ext 226
Fax: 508-746-5140
E-mail: lmtilley@sscac.org Revere Consumer Affairs Office
150 Beach St.
Revere, MA 02151
781-286-8114
Fax: 781-485-2788
E-mail: jellis@revere.org Mayor’s Office of Consumer Information
City Hall
36 Court Street
Springfield, MA 01103-1699
413-787-6437
www.springfieldcityhall.com Brockton residents contact:
Bentley Consumer Action Line
Lindsay Hall
Bentley College
175 Forest Street
Waltham, MA 02452-4705
Toll free: 1-800-273-9494 (MA)
Banking Authorities Division of Banks
One South Station, 3rd floor
Boston, MA 02110
617-956-1500
617-956-1501
www.mass.gov/dob Insurance Regulators Division of Insurance
Consumer Service Section
One South Station, 5th Floor
Boston, MA 02110
617-521-7794
www.state.ma.us/doi Securities Administrators Securities Division
Office of the Secretary of the Commonwealth
One Ashburton Place, 17th Floor, Room 1701
Boston, MA 02108
617-727-3548
www.sec.state.ma.us/sct
